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Frequently Asked Questions

This Agreement was last modified on 7th October 2020

How Do I Track My Order?

We will send you regular updates about the status of your order via emails after your order has left our warehouse and is on its way to you. You can also track the status of your order on your order page

 

How Long Will it Take To Get My Package?

Your items will be delivered between 2 to 3 business days.


How can I track my returns?

All items returned can be monitored by calling or emailing us.


How do I place an order?

Shopping on Jumia is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Add to Cart’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop-up
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

 

Do I have to pay shipping fee to get my Right Price products?

As per Right Price shipping policies, you can enjoy free shipping for all items bought on our website always.

 

How do I cancel an order?

You can now cancel your order from your order page if it is in waiting to be shipped status. Orders can only be cancelled from my orders page.  Note: You must be logged in.

My package is cash on delivery. Can someone pick it up on my behalf?

Cash on Delivery option is only available for Lagos and Abuja. Someone can also pick it up on your behalf from our offices based on your duly sent consent and approval.

Can I open my package before making a payment or reject my item to the delivery associate at the point of delivery?

Payment has to be made before packages are opened or delivered (if CoD isn’t the payment option).


Are the prices on Right Price negotiable?

Prices on Jumia are not negotiable. We have the best prices for quality products in the market.


Can I buy in bulk?

For all your Corporate Procurement, Gift Vouchers and Consumer Promotion Activities, please contact us on 0806-530-03030803-710-7201