Requirements for a Return
• You call customer service within 7 DAYS after delivery.
• The item is still in NEW condition
• All tags, seals and all accessories intact
• All types of health Equipment must carry all packaging including manuals, warranty cards(if available)
• Lancets and Strips must remain complete in their packaging boxes
1 YEAR WARRANTY EXCHANGES AND FIXES
• Must have a verified purchase receipt or invoice.
• Call the customer care line (08065300303) or send a mail to [email protected] to arrange a retrieval.
• For Lagos; you can drop-off items at our head office: 43 Kudirat Abiola Way Oregun, Ikeja
• Other states will have to send to our address in Lagos directly or any other state location directed by HQ.
• Upon receipt of this item(s), we will conduct a proper quality check to confirm validity of the return.
• If Valid, process to replace the item or repair where applicable.
• If you choose the option of Cash Refund, your issue will be escalated to top management for deliberation.
• If Invalid, we shall send the item back to you. Please allow 5 business days to receive for Lagos Orders, and 7 – 14 business days for orders outside Lagos.