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Returns and Exchanges

Warranty Entitlements

Requirements for a Return

• You call customer service within 7 DAYS after delivery.

• The item is still in NEW condition

• All tags, seals and all accessories intact

• All types of health Equipment must carry all packaging including manuals, warranty cards(if available)

• Lancets and Strips must remain complete in their packaging boxes

 

1 YEAR WARRANTY EXCHANGES AND FIXES

• Must have a verified purchase receipt or invoice.

• Call the customer care line (08065300303) or send a mail to [email protected] to arrange a retrieval.

• For Lagos;  you can drop-off items at our head office: 43 Kudirat Abiola Way Oregun, Ikeja

• Other states will have to  send to our address in Lagos directly or any other state location directed by HQ.

• Upon receipt of this item(s), we will conduct a proper quality check to confirm validity of the return.

• If Valid, process to replace the item or repair where applicable.

• If you choose the option of Cash Refund, your issue will be escalated to top management for deliberation.

• If Invalid, we shall send the item back to you. Please allow 5 business days to receive for Lagos Orders, and  7 – 14 business days for orders outside Lagos.

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